Help Centre - Sparkle Pod

Frequently Asked Questions (FAQs)

Welcome to the Sparkle Pod Help & FAQ page! Here, you’ll find answers to common questions about our products, ordering process, shipping, and more. We’re here to ensure your experience with Sparkle Pod is as smooth and enjoyable as possible.

Ordering

How do I place an order?
– Please browse our catalogue and select the product you want.
– Customise your product (if applicable).
– Add the product to your cart.
– Proceed to checkout, fill in the necessary details, and complete your purchase.

Can I change or cancel my order?
– If you need to change or cancel your order, please contact us within 24 hours of placing the order.

Shipping

Where do you ship?
Currently, we ship within Ghana only. We are looking forward to expanding to other locations soon.

How long does shipping take?
Shipping typically takes 3-5 business days. Delivery times may vary depending on your location.

How much does shipping cost?
Shipping costs are calculated at checkout based on your location and the weight of your order.
Learn more >>

Payment

What payment methods do you accept?
We accept major credit/debit cards and mobile money payments.

Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.

Returns & Refunds

What is your return policy?
We offer a 3-day return window from the date you receive your order. Items must be unused and in their original packaging. Customised products are not eligible for return unless there is a defect.

How do I request a refund?
To request a refund, please contact us with your order details and reason for the return.
Learn more >>

Account

Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders and view your order history.

How do I create an account?
Click on the “Account” link at the top of the page and select “Register”. Fill in your details and create a password.

Contact Us

How can I contact customer support?
You can reach us through our contact form on the website. Contact us >>

About

Who are we?
Sparkle Pod is a Print-on-Demand business based in Ghana, specialising in customised apparel and thoughtful gifts. Our mission is to provide the experience and fulfilment of owning or gifting a unique, personalised product.

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