Effective Date: 09/08/2024

Welcome to Sparkle Pod! By accessing or using our website, sparklepod.net, you agree to comply with and be bound by the following terms and conditions. These Terms of Service govern your use of our website, services, and products, so please read them carefully.

1. Use of the Website

Eligibility: To use this website, you must be at least 18 years old or have the legal consent of a guardian. By accessing the site, you confirm that you meet this requirement and that you have the legal capacity to enter into this agreement.
Account Responsibility: If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials (username and password) and for all activities that occur under your account.
Prohibited Use: You agree not to use the website for any unlawful purpose or any purpose prohibited by these terms. This includes activities such as (but not limited to) engaging in any hacking, data mining, unauthorized access, spamming, or other forms of misuse.
Third-Party Links: Our website may contain links to third-party websites for your convenience. These sites are not under our control, and Sparkle Pod is not responsible for the content or practices of any linked website.

2. Products and Services

Availability: All products displayed on the website are subject to availability. We strive to keep inventory accurate, but stock levels may change without notice. We reserve the right to discontinue any product at any time, even after an order has been placed, and will notify you of such changes.
Product Descriptions: We make every effort to accurately describe our products (e.g., mug designs, apparel features), but we cannot guarantee that all product descriptions, colours, images, or other content on the website are error-free or perfectly accurate. Actual products may vary slightly due to manufacturing differences.
Pricing: Prices for products and services are subject to change without notice. Sparkle Pod reserves the right to correct any pricing errors even after an order has been placed. If the correct price is higher than the one displayed, we will notify you before proceeding with your order.
Customisation: For customised products such as personalised mugs, it is the customer’s responsibility to provide accurate details. Sparkle Pod is not responsible for errors in customer-provided information such as names or custom messages.

3. Orders and Payments

Order Acceptance: When you place an order on sparklepod.net, you are making an offer to purchase a product. We reserve the right to accept or reject any order for reasons including, but not limited to, product availability, errors in pricing, or suspicion of fraudulent activity.
Payment Methods: We accept payments through major Credit Cards, Debit Cards, Mobile Money, and other payment gateways listed at checkout. You agree to provide accurate and up-to-date billing information and authorize Sparkle Pod to charge your selected payment method for the total order amount.
Order Confirmation: After placing your order, you will receive an order confirmation via email. Please review this confirmation for accuracy. If you find any errors, please contact us immediately.
Billing Errors: If we identify an error in billing, we will correct it promptly and contact you. Should you discover a discrepancy, please notify us within 48 hours of the transaction.

4. Shipping

Shipping Times & Delays: Shipping times provided at checkout are estimates and may vary based on your location, the shipping method selected, and external factors beyond our control (e.g., courier delays, weather disruptions). Sparkle Pod is not liable for any delays caused by the shipping carrier.
Shipping Costs: Shipping costs are calculated at checkout based on your delivery location and the chosen shipping method. You are responsible for paying these costs unless otherwise specified (e.g., free shipping promotions).
Order Tracking: Once your order has shipped, we will send you a tracking number via email. You can use this number to monitor the progress of your delivery.
Delivery Issues: If your order is lost, damaged, or delivered to the wrong address due to a courier issue, please notify us within 7 days of the expected delivery date. We will work with the courier service to investigate and resolve the issue.

5. Returns and Refunds

Please refer to our Returns & Refunds Policy for details on how to return products and obtain refunds. You are responsible for understanding the conditions and limitations of returning items, including timelines and product eligibility.

6. Intellectual Property

Ownership: All content on sparklepod.net, including text, images, logos, designs, videos, and graphics, is owned by Sparkle Pod or its licensors and is protected under international copyright and intellectual property laws.
Restrictions: You are not permitted to reproduce, modify, distribute, or exploit any of the content on our website without prior written consent from Sparkle Pod. You may not create derivative works or reverse engineer any software used on the website.
Limited License: We grant you a limited, non-exclusive, and revocable license to access and use the website for personal, non-commercial purposes. Any unauthorised use of the website or its content may result in termination of your right to use the site and may subject you to legal penalties.

7. User Content and Reviews

User Submissions: Any reviews, comments, or feedback you submit to sparklepod.net must not infringe on the intellectual property rights of others or contain illegal, defamatory, or inappropriate content. By submitting content, you grant Sparkle Pod a perpetual, worldwide, royalty-free license to use, reproduce, and publish your submissions in any form.
Review Moderation: We reserve the right to remove or moderate user-generated content at our discretion if it violates these terms or is deemed offensive.

8. Limitation of Liability

No Warranty: Sparkle Pod provides its website, services, and products “as is” without any warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
Limitation of Damages: Under no circumstances will Sparkle Pod or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages (including lost profits or data) arising from your use of our website, products, or services.
Limitation of Liability: In no event shall Sparkle Pod’s total liability exceed the total amount paid by you for the product(s) at issue.

9. Indemnification

You agree to indemnify, defend, and hold Sparkle Pod harmless from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your breach of these terms or your violation of any applicable law or third-party rights.

10. Governing Law

These terms are governed by the laws of Ghana, without regard to conflict of law principles. Any disputes or claims arising from your use of the website or services will be resolved in the courts of Ghana, and you agree to submit to the jurisdiction of such courts.

11. Changes to the Terms

We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting on the website. Continued use of the website after such changes signifies your acceptance of the new terms.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us using our Contact Form.

Sparkle Pod
Website: sparklepod.net

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