Effective Date: 09/08/2024

This Privacy Policy applies to certain information, as defined below, that Sparkle Pod and its affiliates (“Sparkle Pod,” “our,” “we,” or “us”) collect through our websites, products, and applications (the “Services”).

YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THIS PRIVACY POLICY TO LEARN ABOUT THE INFORMATION THAT SPARKLE POD COLLECTS FROM YOU AND HOW WE USE THAT INFORMATION.

BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND TRANSFER OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH ANY PART OF THIS POLICY, PLEASE DO NOT USE THE SERVICES.

1. What Information Do We Collect?

Information Provided by Users

Account Information: When creating an account or subscribing to our communications, you may provide personal details such as your name, email address, telephone number, and shipping address.
Payment Information: We use third-party payment processor (currently Paystack) to securely process your payment details. We do not store your payment information. You can refer to Paystack’s respective privacy policies for more details on how they handle your information.
Customer Support: When contacting us for assistance, you may provide details related to your use of our products and services, helping us offer better support.

Automatically Collected Information

Device Information: We collect data about the device you use to access our Services, including its model, IP address, and browsing behavior (e.g., pages viewed, duration of visit).
Cookies: We use cookies to track user preferences and enhance your experience on our website. You can manage cookie settings via your browser.
Strictly Necessary Cookies: Essential for the operation of our site.
Performance/Analytical Cookies: Help us understand site usage to improve performance.

2. What Do We Use Your Information For?

To Process Transactions: Your information is used to fulfill and process your orders.
To Communicate with You: We may use your contact details to send updates related to your orders, promotions, and important policy changes.
To Improve Our Services: We analyze how users interact with our Services to improve our products and offerings.
For Security: Your information is used to verify your account details and ensure the security of our Services.

3. How Is Your Information Shared?

Third-Party Providers: We share information with third-party providers that assist in operating and improving our Services.
Legal Compliance: We may disclose information if required by law or to protect the rights, property, or safety of Sparkle Pod, our users, or others.

4. How Do We Protect Your Information?

We implement security measures such as Secure Socket Layer (SSL) technology to protect your personal information. We do not store payment details after transactions.

5. Managing Your Information

You have the right to review, update, or delete your personal information by accessing your account on our website.

6. Third-Party Links

We may include links to third-party websites on our Services. We are not responsible for the content or privacy practices of these external sites.

7. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting, and your continued use of the Services will signify your acceptance of those changes.

8. Contact Us

For questions or concerns regarding this policy, please contact us at:
Email: support@sparklepod.net

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